Our hours of operation are Monday through Friday, 6:00 a.m. If you have any questions or need assistance, please reach out to ourĬustomer Care Department at, 1-86. New York Customers: The online messaging feature is not available. You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the “New Message” icon. Please include name and loan number on all faxes.Please include name and loan number on all correspondence.1-67 (Attention: Loss Draft Department)įor other inquiries please call our Insurance Department at 1-80įor general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is:.If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing andĬreating an account at the Insurance Loss Claim Website.Īlternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: Insurance documents may be mailed to the address above, faxed to 1-67 or uploaded to Insurance Loss Claims: A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-87.Ī complaint form and instructions may be downloaded and printed from the Department’s website located at or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at Information:Īll property insurance policies should include the following mortgagee clause: Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error.įor residential mortgage loans on real estate located in the State of Texas:ĬOMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). A request for information or notice of error does not prevent Achieve Loans from initiating foreclosure if proper grounds exist under the mortgage documents.After receipt of a notice of error, Achieve Loans will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed.Achieve Loans will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review. Achieve Loans will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays).Resolution Process – What You Can Expect: Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account. Achieve Loans c/o Specialized Loan Servicing.For requests for information and notices of error regarding your account, please use the address Achieve Loans has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose:
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